Can I pay for products by purchase order?

Yes, you can pay by purchase order for our publications however the minimum value must be over £30. To pay, please email your purchase order to learning@nspcc.org.uk with clear billing details, delivery details (if different), products required and PO number. 

Do you deliver items outside of the UK?

Yes, we do deliver outside of the UK however we are unable to process this through shopify. Please email learning@nspcc.org.uk with the products you are looking for and the delivery address. We will then need to confirm the price of shipping which will be added to the total fee. A £6 handling fee is added additionally to the order, however this will be discussed with you.

Do you offer next day delivery?

Yes, we do offer next day delivery however additional postage fees will be added. If you require next day delivery, please either call us on 0116 234 7246 or email learning@nspcc.org.uk so we can discuss the option and delivery charge for you. Please note orders for next day delivery need to be paid for by 12pm.

I can't find a certain product, where is it?

Our publications shop shows everything that we sell currently. Many of our older resources are still available however only downloadable. We would recommend checking on our main learning website here. If you are unsure, please call or email us so we can help further.

Do you have any free resources?

Our resources on the shop are available to download and each product with this option has a download link available. Our main learning website also has a wealth of information and free resources.

Do you have resources available in other languages?

We offer some resources in other languages however we would recommend emailing for the full list of resources available and which languages we offer. 

I haven't received my order, what should I do?

Please email learning@nspcc.org.uk with your order number and we will be able to have a look further for you.



Every childhood is worth fighting for