Our refund terms are set out in clauses 6 and 10 of the Terms of Service. Please read the Terms of Service carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms.
Copies clauses 6 and 10 of the Terms of Service as set out below.
6. Consumer Rights
6.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen (14) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (for which, please see Clause 10 below).
6.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6.3 This provision does not affect your other statutory rights as a consumer.
10. Our Refunds Policy
10.1 If you return a Product to us:
(a) because you have cancelled the Contract between us within the fourteen-day cooling-off period (per Clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day on which you gave us notice to cancel the contract. In this case, we will refund the price of the Product in full and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us; or
(b) for any other reason (for instance, because you have notified us in accordance with Clause 21 that you do not agree to a change in these terms or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
10.2 Any Products being returned must be sent to Publications Sales Manager, Contact Centre, NSPCC Weston House, 42 Curtain Road, London EC2A 3NH.