These terms of service together with the Privacy Policy, our Cookies Policy and the terms of use set out the terms on which we supply any of the products (“Products”) listed on this website (“our site”) to you. Please read these terms carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms.  

You should print a copy of these terms for future reference.

Note that if you refuse to accept these terms you must not purchase any Products from our site. Any Products that you do purchase will be purchased on these terms. 

Any questions regarding this site and these terms of service should be sent to the new media department at NSPCC National Centre, Weston House, 42 Curtain Road, London EC2A 3NH or by email to newmedia@nspcc.org.uk

1. Information About Us

1.1 This site is operated by or on behalf of the National Society for the Prevention of Cruelty to Children. We operate this website www.cpc-publications.myshopify.com. We are a charity registered in England and Wales under number 216401 and SC037717 in Scotland. The NSPCC Trading Company Ltd. (registered Company in England & Wales no. 890446) is a wholly owned subsidiary or ours which trades on our behalf. Within the context of these term of use “NSPCC” and “We” mean both the National Society for the Prevention of Cruelty to Children and the NSPCC Trading Company Ltd. We are the UK’s leading charity specialising in child protection and in the prevention of cruelty to children.  

2. Service Availability

We do not accept orders via this website from addresses outside the UK and Channel Islands. If you are located outside the UK and Channel Islands and wish to place an order please email publications@nspcc.org.uk to obtain a quotation.

3. Your Status

3.1 By placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old; and
(c) you are accessing our site from the [UK and Channel Islands, European Union or European Economic Area].  

4. How the Contract is Formed Between you and us

4.1 After placing an order, you will receive an e-mail from us or our service providers acknowledging that we have received your order and accepted it (“Confirmation Email”). The contract between us and you (the “Contract”) will only be formed when we send you the Confirmation Email but will still be subject to stock availability. However, if you have ordered products for a location outside the UK and Channel Islands then that Confirmation will not be an acceptance of your order and will simply be acknowledgement of an offer to purchase. If you are located outside the UK and Channel Islands and wish to place an order please email publications@nspcc.org.uk to obtain a quotation.

4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation Email. We will not be obliged to supply any other Products, nor will any contract be formed between us and you in respect of any other Products, which may have been part of your order until the dispatch of such Products has been confirmed in a separate Confirmation Email.

5. Our Status

We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. 

6. Consumer Rights

6.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen (14) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (for which, please see Clause 10 below).  

6.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6.3 This provision does not affect your other statutory rights as a consumer.

7. Availability and Delivery

Your order will be fulfilled by the delivery date set out in the Confirmation Email or, if no delivery date is specified, then within thirty (30) days of the date of the Confirmation Email, unless there are exceptional circumstances.


8. Risk and Title

8.1 The Products will be your responsibility from the time of delivery.

8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including all delivery charges.


9. Price, Payment and Delivery

9.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

9.2 Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

9.3 Our Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email.

9.4 It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

9.5 If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

9.6 Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Electron, Visa Debit, MasterCard and Maestro. We will not charge your credit or debit card until we dispatch your order.

9.7 Delivery costs for locations in the UK and Channel Islands will be included in the payment for the Products.


10. Our Refunds Policy

10.1 If you return a Product to us:
(a) because you have cancelled the Contract between us within the fourteen-day cooling-off period (per Clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day on which you gave us notice to cancel the contract. In this case, we will refund the price of the Product in full and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us; or
(b) for any other reason (for instance, because you have notified us in accordance with Clause 21 that you do not agree to a change in these terms or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

10.2 Any Products being returned must be sent to Publications Services Manager, NSPCC Weston House, 42 Curtain Road, London EC2A 3NH.


11. Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.


12. Our Liability

12.1 We will not be liable under these terms for any loss or damage caused by us or our officers, employees or agents in circumstances where:
(a) there is no breach of a legal duty of care owed to you by us or by any our officers, employees or agents;
(b) such loss or damage is not a reasonably foreseeable result of any such breach; or
(c) any increase in loss or damage or results from any breach by you of any term of these terms.

12.2 Nothing in these terms excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
(d) defective products under the Consumer Protection Act 1987;
(e) any deliberate breaches of these terms that would entitle you to terminate the Contract; or
(f) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.


13. Import Duty

13.1 If you agree with us to buy any Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

13.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


14. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be primarily electronic. We will contact you by e-mail or alternatively provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not, however, affect your statutory rights.


15. Notices

All notices given by you to us must be given to the NSPCC at new media team at NSPCC National Centre, Weston House, 42 Curtain Road, London EC2A 3NH or by email to newmedia@nspcc.org.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or two (2) working days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


16. Transfer of Rights and Obligations

16.1 The Contract between you and us is binding on you and us and on our respective successors and assignees.

16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


17. Events Outside our Control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a “Force Majeure Event”).

17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action (excluding the affected party's workforce);
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) the acts, decrees, legislation, regulations or restrictions of any government; and
(g) pandemic or epidemic.

17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will be able to rely on an extension of time for performance for the duration of the Force Majeure Event. We will use our reasonable endeavours to bring the Force Majeure Event to a close, to mitigate the continuing effects of a Force Majeure Event, or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


18. Waiver

18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

18.3 No waiver by us of any of these terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Clause 15 above.


19. Severability

If any court or competent authority decides that any of the provisions of these terms or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permissible by law.


20. Entire Agreement

We intend to rely upon these terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms to be confirmed in writing.


21. Our Right to vary These Terms

21.1 We have the right to revise and amend these terms from time to time.

21.2 You will be subject to the policies and terms in force at the time that you order products from us, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms before we send you the Confirmation Email (in which case we have the right to assume that you have accepted notified the changes to the terms, unless you notify us to the contrary within seven (7) working days of receipt by you of the Products).


22. Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.


23. Third Party Rights

A person who is not party to these terms or a Contract shall have no rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.


Every childhood is worth fighting for